FAQs

FAQs

When do you deliver the hire equipment to my show?

Generally speaking, we deliver all of the hire equipment the day before the event, and collect it the evening the event finishes. However, if you require specific times / dates for delivery, we will certainly try to accommodate your needs.

Do you charge late fees for late bookings of hire equipment?

No. If your equipment is available and we have the resources to deliver, we will do so at our listed prices. However, for peace of mind and a better chance of us having stock, it is best to book equipment as early as possible.

What are your lead times?

Weʼre quick! We understand that the market wants results quickly. Our designs can be generated within 3 working days, graphics can be printed within 3 working days. Our stand packages are available within 7 working days, and custom designs in as little at 15 working days.

Do you work interstate?

Yes we do. Our office is based in Sydney, but we have long working relationships with display companies in all of the capital cities in Australia.

Do you undertake all of your work in-house?

Yes. We share premises and are partners with one of Australiaʼs largest custom display manufacturers. We work from a 2200 sqm modern production and warehousing facility in southern Sydney. We have in-house design, graphic production, cabinet-making and warehousing facilities.

Am I responsible for the equipment during my event?

Yes. Although we rarely experience theft or damage of equipment during an event, while the equipment is in your possession, it becomes your responsibility.

What period of time do your hire prices cover?

The hire prices cover a single event between 1 and 7days duration. Longer hire periods can be quoted by one of our friendly sales team.

Can I collect your hire items directly from your warehouse (“dry hire”)?

Yes you can. Unlike most of our competitors, we welcome you to hire directly from our warehouse. Just call to confirm a collection time before arriving.

Can I hire for a “multi-show” campaign?

Absolutely. We will tailor a quotation to help you save big time for multi-show campaigns. We can also store all of your elements between shows.

Should I hire or Should I buy?

There is no right and wrong answer to this, however if you hire you get the benefits of shorter lead-times, lower costs, more flexibility for future events, no ongoing storage costs, less waste, less stress and the ability to customise your requirements for each and every event.

SOME OF OUR CLIENTS

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