FAQs

FAQs

Do you have a minimum order fee?

Yes – we have a minimum product order fee of $500 plus delivery costs.

When do you deliver the hire equipment to my show?

Generally speaking, we deliver all of the hire equipment the day before the event, and collect it the evening the event finishes. However, if you require specific times / dates for delivery, we will certainly try to accommodate your needs.

Do you charge late fees for late bookings of hire equipment?

No. If your equipment is available and we have the resources to deliver, we will do so at our listed prices. However, for peace of mind and a better chance of us having stock, it is best to book equipment as early as possible.

What are your lead times?

Weʼre quick! We understand that the market wants results quickly. Our designs can be generated within 3 working days, graphics can be printed within 3 working days. Our stand packages are available within 7 working days, and custom designs in as little at 15 working days.

Do you work nationwide?

Yes! Although our office is based in Sydney, our team are regularly flying interstate and we also have long working relationships with display companies all over Australia.

What do you charge for delivery?

Delivery covers transport to and from our warehouse, and placement of equipment within the event venue.

Delivery costs depend on the size of your order, location, and time of delivery, and these will be calculated by our team once your quote request is submitted. Alternatively give us a call to discuss your specific requirements.

A minimum product order of $500.00 + delivery applies.

Am I responsible for the equipment during my event?

Yes. Although we rarely experience theft or damage of equipment during an event, while the equipment is in your possession, it becomes your responsibility.

What period of time do your hire prices cover?

The hire prices cover a single event between 1 and 7 days duration. Longer hire periods can be quoted by one of our friendly sales team.

Can I collect your hire items directly from your warehouse (“dry hire”)?

Yes you can. Unlike most of our competitors, we welcome you to hire directly from our warehouse. Just call to confirm a collection time before arriving.

Can I hire for a “multi-show” campaign?

Absolutely. We will tailor a quotation to help you save big time for multi-show campaigns. We can also store all of your elements between shows.

Should I hire or should I buy?

There is no right and wrong answer to this, we do both. However if you hire, you get the benefits of shorter lead-times, lower costs, more flexibility for future events, no ongoing storage costs, less waste, less stress and the ability to customise your requirements for each and every event. Give us a call to discuss your specific requirements and we can advise you on the most cost effective solution.

SOME OF OUR CLIENTS

  • Displays that bring your brand to life.
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